FAQs

What is a set up charge?

This is a one-time charge for the labor involved in preparing the machine for imprinting. When you re-order the same item using the same artwork, the set up is FREE. Set up charges are per imprint color and imprint location

Do you keep my artwork on file?

Yes, we keep your artwork on file for three years. But the screens used to print your artwork are only kept for two years. If you place an exact re-order within this time frame you will not be charged for a new screen. You can use your art on other products. Digitally resizing your art is free of charge while screen charges for actual production may apply.

Can I request a sample?

Yes, if you would like a FREE sample of any item we carry, simply call us at 360-398-8714. Tell us what you need and it will be shipped immediately. Most samples will have a random imprint. For some orders (over $15.00), a credit card may be required for authorization.

How long will it take to get my order?

Awards & recognition, production time is approximately 3 to 4 working days.

Promotional products, average production is 7 to 10 days, however many products are available on a free 24 hour rush. Call Laserpoint to for more information.

Embroidery and screen-printing turnarounds are approximately 2 weeks, if you need something sooner, please call, we’re here to help meet your deadline.

What is print-ready art?

EPS, Corel and AI files are preferred